This Refund Policy outlines the conditions under which refunds may be issued for services and digital products purchased from Xirenda (“we,” “our,” or “us”). By purchasing any service, subscription, or program from Xirenda, you agree to the terms described below.

1. General Policy Overview

Xirenda provides digital fitness programs, online coaching services, and wellness-related products. Due to the nature of digital services and downloadable materials, refunds are subject to specific conditions outlined in this policy.

We aim to maintain transparent billing practices and fair customer support while protecting the integrity of our digital content and services.

2. Eligibility for Refunds

Refund eligibility depends on the type of service purchased.

A. Monthly Subscription Plans

For recurring subscription plans:

• Clients may cancel at any time before the next billing cycle.

• Cancellation prevents future charges but does not automatically generate a refund for the current billing period.

• Refunds for the current billing period are generally not provided once access to digital content has been granted.

Exceptions may be considered if:

• A billing error occurred.

• Duplicate charges were processed.

• The service was not delivered due to a verified technical issue on our side.

Requests must be submitted within 7 days of the billing date.

B. One-Time Digital Programs (Downloadable Plans)

Due to the immediate access provided upon purchase:

• All sales of downloadable digital content are generally final.

• Refunds are not issued once materials have been accessed or downloaded.

Exceptions may be considered if:

• The file is technically defective and cannot be accessed.

• A duplicate transaction occurred.

Refund requests must be submitted within 7 days of purchase.

C. 1-on-1 Coaching Services

For individual coaching sessions:

• Clients may reschedule sessions with at least 24 hours’ notice.

• Missed sessions without prior notice are non-refundable.

• If a coaching package is purchased and the client wishes to discontinue:

  • A partial refund may be considered for unused sessions.

  • Administrative fees or prorated service deductions may apply.

Refund eligibility will be assessed on a case-by-case basis.

D. Corporate Wellness Programs

Corporate agreements are governed by individual service contracts. Refunds, cancellations, and termination terms are defined within the signed agreement between Xirenda and the corporate client.

3. Non-Refundable Circumstances

Refunds will not be granted in the following situations:

• Dissatisfaction based on personal expectations not aligned with program description

• Lack of participation or failure to follow program instructions

• Change of personal schedule or availability

• Failure to cancel subscription before renewal date

• Minor technical issues caused by user device, browser, or internet connection

4. Billing Errors

If you believe you have been charged incorrectly, please contact us immediately. We will review billing records and, if an error is confirmed, issue a correction or refund as appropriate.

5. Chargebacks

Before initiating a chargeback with your bank or payment provider, we encourage you to contact us directly at [email protected]. Filing a chargeback without contacting us first may delay resolution and could result in suspension of access to services.

Fraudulent chargebacks may be disputed with supporting documentation.

6. Refund Processing

If a refund is approved:

• Refunds are processed using the original payment method.

• Processing times may vary depending on your bank or payment provider.

• Xirenda is not responsible for delays caused by financial institutions.

Refunds typically appear within 5–10 business days, depending on the payment provider.

7. Service Modifications

Xirenda reserves the right to:

• Modify program structures

• Update service offerings

• Adjust pricing

Such changes do not automatically entitle existing customers to refunds unless required by law.

8. Health-Related Considerations

Participation in physical activity involves individual responsibility. Refunds will not be issued due to:

• Physical discomfort arising from improper execution of exercises

• Undisclosed pre-existing medical conditions

• Failure to consult a healthcare professional when appropriate

Clients are encouraged to assess their physical condition before participating in any program.

9. How to Request a Refund

To request a refund, please contact:

Email: [email protected]
Phone: +1 870-230-8465

Please include:

• Full name

• Email used for purchase

• Date of purchase

• Description of the issue

• Proof of payment (if available)

Refund requests are typically reviewed within 5 business days.

10. Legal Compliance

This Refund Policy is governed by the applicable laws of the United States and the State of South Carolina. Nothing in this policy limits any consumer rights that may be required under applicable law.

11. Policy Updates

We may update this Refund Policy periodically. Any changes will be reflected by updating the “Effective Date” above. Continued use of our services constitutes acceptance of the revised policy.

Contact Information

Xirenda
312 W 2nd N St
Summerville, SC 29483
United States

Phone: +1 870-230-8465
Email: [email protected]